SAP Knowledge Base Article - Public

3079804 - Unable to save any changes to existing Multiple Choice Questions in Question Library - Recruiting Management


It is not possible to save any changes to existing Multiple Choice Questions in Question Library, either on Admin Center or Provisioning.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Go to Question Libraries;
  2. Open any of the question that has the answer format as Multiple Choice;
  3. Attempt to make any changes and click Save;
  4. Result: The changes are not saved and it reverts back to the old configuration.


Status: Resolved

Impact: Customers are not able to edit the Multiple Choice questions. Questions for Job Requisitions cannot be updated.

Workaround: Instead of updating the question, create a new question from scratch.

Action Items:

Date(Year-Month-Day)Action ItemTypeResponsible
2021-06-20Create Troubleshooting and Investigation DocumentationInvestigationProduct Support
2021-06-21Engage Software Engineering team via Internal caseInvestigationProduct Support
2021-07-07Triage and Evaluate the reported IssueInvestigationSoftware Engineering
2021-07-07Assign a Software Developer for further investigationInvestigationSoftware Engineering
2021-07-20Create Documentation on caseMitigationProduct Support
2021-07-21Document and Provide Workaround to CustomersMitigationProduct Support
2021-07-23Change of Software Developer assigned to have the responsible for the topic working on the reported caseInvestigationSoftware Engineering
2021-07-26Logs and Code review executed. There is a specific part of the code that has been identified as possible cause of what is occurringInvestigationSoftware Engineering
2021-07-27Recruiting team has engaged the Talent Software Engineering team to review, as the code affected is on Talent sideInvestigationSoftware Engineering
2021-08-11Investigation progressed and Engineering team was able to replicate the same scenario in a local environmentInvestigationSoftware Engineering
2021-08-12Validated on the released enhancements that affect this specific feature and there are no issues related to that on the released itemsInvestigationSoftware Engineering
2021-08-18The Talent engineering team has engaged back the Recruiting engineering team for further investigationCode CorrectionSoftware Engineering
2021-08-24Team informed that they were implementing  a code correction to resolve this issueCode CorrectionSoftware Engineering
2021-08-27The code correction has been implemented and is available on the next version of the product. Plan for delivery b2111Code CorrectionSoftware Engineering

Review: KBA Reviewed at 27th of August, 2021

This article is reviewed once a week by the responsible team, and if necessary updated.


question, library, job, requisition, change, multiple, choice, update, not, possible, reverted , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Bug Filed


SAP SuccessFactors Recruiting all versions