Symptom
It is not possible to save any changes to existing Multiple Choice Questions in Question Library, either on Admin Center or Provisioning.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Go to Question Libraries;
- Open any of the question that has the answer format as Multiple Choice;
- Attempt to make any changes and click Save;
- Result: The changes are not saved and it reverts back to the old configuration.
Resolution
Status: Resolved
Impact: Customers are not able to edit the Multiple Choice questions. Questions for Job Requisitions cannot be updated.
Workaround: Instead of updating the question, create a new question from scratch.
Action Items:
Date(Year-Month-Day) | Action Item | Type | Responsible |
2021-06-20 | Create Troubleshooting and Investigation Documentation | Investigation | Product Support |
2021-06-21 | Engage Software Engineering team via Internal case | Investigation | Product Support |
2021-07-07 | Triage and Evaluate the reported Issue | Investigation | Software Engineering |
2021-07-07 | Assign a Software Developer for further investigation | Investigation | Software Engineering |
2021-07-20 | Create Documentation on case | Mitigation | Product Support |
2021-07-21 | Document and Provide Workaround to Customers | Mitigation | Product Support |
2021-07-23 | Change of Software Developer assigned to have the responsible for the topic working on the reported case | Investigation | Software Engineering |
2021-07-26 | Logs and Code review executed. There is a specific part of the code that has been identified as possible cause of what is occurring | Investigation | Software Engineering |
2021-07-27 | Recruiting team has engaged the Talent Software Engineering team to review, as the code affected is on Talent side | Investigation | Software Engineering |
2021-08-11 | Investigation progressed and Engineering team was able to replicate the same scenario in a local environment | Investigation | Software Engineering |
2021-08-12 | Validated on the released enhancements that affect this specific feature and there are no issues related to that on the released items | Investigation | Software Engineering |
2021-08-18 | The Talent engineering team has engaged back the Recruiting engineering team for further investigation | Code Correction | Software Engineering |
2021-08-24 | Team informed that they were implementing a code correction to resolve this issue | Code Correction | Software Engineering |
2021-08-27 | The code correction has been implemented and is available on the next version of the product. Plan for delivery b2111 | Code Correction | Software Engineering |
Review: KBA Reviewed at 27th of August, 2021
This article is reviewed once a week by the responsible team, and if necessary updated.
Keywords
question, library, job, requisition, change, multiple, choice, update, not, possible, reverted , KBA , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , Bug Filed