3079810 - Reference Document for Determining Invoice Quantity or Unit Not Found

You are trying to invoice an Invoice Request, however the document is currently showing as Inconsistent.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Select the Invoice Requests view.
3. Search for the ID ABC (ABC represents the ID of the Invoice Request).
4. Status: Inconsistent.
5. Click Check.
   Error: Reference document for determining invoice quantity or unit not found.

This error occurs when the process message from Sales Order to Invoicing could not be executed and the Sales Order Invoice Request of the Sales Order on which your Invoice Request is based on was not created.

One of the reasons for this can be that the system identified that the value you are trying to invoice is greater than the value maintained for the Tax Exemption Certificate available under the source Sales Order.

If the issue is caused by the Tax Exemption Certificate you have the following options:

Option 1.

1. Go to the Account Management work center.
2. Select the Accounts view.
3. Search for the ID XYZ (XYZ represents the ID of Customer Account).
4. Click Edit.
5. Navigate to the Financial Data tab.
6. Select Tax Exemption Certificates subtab.
7. Select the Tax Exemption Certificates ID DEF (DEF represents the ID of the Tax Exemption Certificates).
8. Change the Maximum Tax Exemption Amount.
9. Click Save. 

Or

Option 2.

1. Go to the Sales Orders work center.
2. Select the Sales Orders view.
3. Search for the ID MNO (MNO represents the ID of the Sales Order).
4. Click Edit.
5. Navigate to Tax Exemption.
6. Select and change the value for Tax Exemption Certificate ID. 

Once you have performed one of these actions, please perform the following:

1. Go to the Customer Invoicing work center.
2. Select the Invoice Requests view.
3. Search for the ID ABC.
4. Click Check.
5. Click Redetermine button. 

In case the errors do not disappear, please create a ticket for the support, sharing the ID's of the documents being affected and pre-checks.

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