3079866 - Identity Provisioning job sync error: [LGN0020]Incorrect format for HTTP Basic Authentication

While provisioning users from SAP SuccessFactors (SF) to Identity Authentication, the following error occurs:

"org.quartz.JobExecutionException: Cannot execute provisioning job in tenant context: <ID>
Caused by: com.sap.cloud.ips.connector.exception.ProvisioningRuntimeException: Error during execution on behalf of tenant with ID: <ID>
Caused by: com.sap.cloud.ips.runtime.exception.ProvisioningException: Executing delta load failed. 
Caused by: com.sap.cloud.ips.connectors.api.ConnectorException: Error during execution of the SF route 
Caused by: org.apache.camel.http.common.HttpOperationFailedException: HTTP operation failed invoking https://<SuccessFactors_API_URL>/odata/v2/User?$top=100&$skip=0&$orderby=userId&$select=userId,username,status,email,lastName,firstName,lastModifiedDateTime,personKeyNav&$expand=personKeyNav,personKeyNav/userAccountNav&$filter=status%20eq%20'active' with statusCode: 401, Response: [LGN0020]Incorrect format for HTTP Basic Authentication. Please encode your credentials (<username>@<companyID>:<password>) using Base64 format. For more information, visit https://help.sap.com/viewer/d599f15995d348a1b45ba5603e2aba9b/latest/en-US/5c8bca0af1654b05a83193b2922dcee2.html."

• Identity Provisioning
• Identity Authentication
• SuccessFactors

IAS, IPS, SF, identity authentication service, identity provisioning service, SuccessFactors, 401, Base64, HttpOperationFailedException , KBA , BC-IAM-IPS , Identity Provisioning Service (IPS) , Problem