SAP Knowledge Base Article - Public

3080693 - Utilities-Contracts Facet Not Shown on Account


You are working with the Utilities Scenario and notices that the Utilties-Contracts facet is not visible on Accounts.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Select the Accounts view.
  3. Open Account ID XYZ (XYZ represents the Account ID).
  4. The Utilities-Contracts facet is not visible.

Even via Adaptation Mode, you can set it to visible, but it remains not visible.


Scoping Question "Do you want to integrate your cloud solution with SAP S/4HANA?" is set to true.


The Utilties-Contracts facet is meant only for scenarios that are not integrated with SAP S/4HANA. If you need the integration to be active, you can use the facet Utilities-Financials to get the same information.

See Also

Utilities Contact Center Administrator Guide


Utility ; Contracts ; ISU ; S4 ; Tab ; Invisible ; Hidden ; Master Layout , KBA , LOD-CRM-IND-UTL , Utilities , How To


SAP Cloud for Customer core applications all versions