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SAP Knowledge Base Article - PublicSymptom
You noticed that the ID Mapping of "ERP Accounts" in C4C is not being updated after replicating Business Partners from CRM to C4C.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
- SAP Cloud for Customer
- SAP CRM
Cause
The XML node <Identification> is empty in the C4C inbound payload (BusinessPartnerReplicationIn) received from CRM system.
Resolution
You have to fill the R/3 Customer number (ID Type CRM002) in the CRM BP under Identification tab as shown below:
Keywords
ID Mapping, CRM, ERP, CRM002, C4C , KBA , LOD-CRM-INT-CRM , Integration of C4C with CRM , How To
Product
SAP Cloud for Customer core applications all versions
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