Symptom
When opening an object (e.g Service Ticket), you are able to edit specific fields (e.g Service Category) without clicking in the pencil icon.
Environment
SAP Cloud for Customer
Cause
The feature Enable Inline Editing in Browser is Activated.
Resolution
There is a feature in C4C that is responsible for the editing of the object without clicking on the pencil Icon.
The steps to activate it are:
- Click to open your User Settings.
- Click on Company Settings.
- In the General facet, select the Enable Inline Editing in Browser feature.
Keywords
Button; Clickable; UI; , KBA , LOD-CRM-SRP , Service Request Processing , How To
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions