3080739 - Personal Data Collection & Additional Data Collection steps are skipped - Onboarding

Personal Data Collection and Additional Data Collection steps are skipped for candidates after completed New Hire Data Review

or 

The second Rehire Check is being triggered after New Hire Data Review. However, it is expected to be triggered after the personal data collection.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

SAP SuccessFactors Onboarding

New Hire: 

1. Initiate onboarding for a new candidate
2. Complete New Hire Data Review step
3. PDC Step is not available to candidate

Rehire:

1. Initiate a candidate as "Rehire" from RCM
2. Complete the New Hire Data Review
3. The second rehire check is triggered before the PDC step

For the candidates candidates the business rule "SAP_ONB2_ECDataCollectionCheck" conditions are not matching. 

OR

Process Variant assigned does not include the steps

1. Check the business rule that is responsible for triggering PDC step
2. Navigate to Configure business rules
3. Search SAP_ONB2_ECDataCollectionCheck rule
4. This rule had condition Process.user.Job info.Country which is not evaluated correctly
   
5. Customers should use condition Process.User.Job Information.Company.Country instead
   
6. If the same condition is used in additional data collection business rules, it should be updated there too, so the step is not skipped
7. Check the process variant assigned on the process for the candidate
8. Check in Process Variant Manager that the assigned process variant includes the PDC and ADC steps.

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