SAP Knowledge Base Article - Public

3080739 - Personal Data Collection & Additional Data Collection steps are skipped - Onboarding


Personal Data Collection and Additional Data Collection steps are skipped for candidates after completed NHDR

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate onboarding for a new candidate
  2. Complete NHDR step
  3. PDC Step is not available to candidate


  1. Check the business rule that is responsible for triggering PDC step
  2. Navigate to Configure business rules
  3. Search SAP_ONB2_ECDataCollectionCheck rule
  4. This rule had condition Process.user.Job info.Country which is not evaluated correctly
  5. Customers should use condition Process.User.Job Information.Company.Country instead
  6. If the same condition is used in additional data collection business rules, it should be updated there too, so the step is not skipped


PDC, personal data collection, skipped, not created, not visible, SAP_ONB2_ECDataCollectionCheck, CDC skipped, additional data collection skipped , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem


SAP SuccessFactors Onboarding 2105