Symptom
Personal Data Collection and Additional Data Collection steps are skipped for candidates after completed NHDR
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate onboarding for a new candidate
- Complete NHDR step
- PDC Step is not available to candidate
Resolution
- Check the business rule that is responsible for triggering PDC step
- Navigate to Configure business rules
- Search SAP_ONB2_ECDataCollectionCheck rule
- This rule had condition Process.user.Job info.Country which is not evaluated correctly
- Customers should use condition Process.User.Job Information.Company.Country instead
- If the same condition is used in additional data collection business rules, it should be updated there too, so the step is not skipped
Keywords
PDC, personal data collection, skipped, not created, not visible, SAP_ONB2_ECDataCollectionCheck, CDC skipped, additional data collection skipped , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem
Product
SAP SuccessFactors Onboarding 2105