Symptom
Error 'Sales org missing for sales unit ABC (ABC represents the sales unit ID), it could not be determined yet' when creating opportunity.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Go to the Opportunities view.
- Create new opportunity.
- Select account for the opportunity.
- Error occurs.
Cause
You have enabled the question 'Do you want to default the sales organization, distribution channel and division based on the account & employee sales data?' in your system scope but the determination step for Sales Unit is not maintained in the fine-tuning activity Opportunities.
Resolution
Follow the steps below:
- Go to the Business Configuration work center.
- Go to the Overview view.
- Open the activity 'Opportunities'.
- Click on 'Maintain Involved Parties'.
- Select the 'Sales Unit' line.
- Click on 'Maintain Determinations'.
- Mark the check box for the step 10.
See Also
Keywords
Sales Org; Opportunities; Maintain Involved Parties; distribution channel, division, sales area, sales data, sales unit , KBA , LOD-CRM-OPP , Opportunity Management , How To