Symptom
While creating a new ONB2Config in Manage Data, the following error is thrown "Your eSignature settings cannot be changed. Ensure that you have enabled SuccessFactors e-Signature in Admin Center".
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Manage Data
- Under "Create New" select "ONB2Config"
- Choose "???DEFAULT_ONB2_CONFIG???" under code
- Choose "outsideSigning" and "externalPhotoAccessDisabled" as per your requirement
- Click on Save
- The following error is thrown "Your eSignature settings cannot be changed. Ensure that you have enabled SuccessFactors e-Signature in Admin Center".
Cause
One of the following 3 configurations is missing:
- Enable DocuSign Adaptor is not enabled in Provisioning
- Enable SuccessFactors eSignature is not enable in Platform Feature Settings
- Remote Signature is not enabled in Onboarding General Settings
Resolution
- Go to Provisioning >> Company Settings >> Enable DocuSign Adaptor
NOTE: This feature is required even if Docusign is not used in the instance for signature step
- Go to Admin Center >> Platform Feature Setting >> Enable SuccessFactors eSignature
- Go to Admin Center >> Onboarding General Setting >> Enable Remote Signing then switch back to Embedded Signature
NOTE: This is a required setting because of the outsideSigning property in the ONB2Config object
Keywords
ONB2Config, E-Signature, Remote Signing , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , How To
Product
SAP SuccessFactors Onboarding 2105