SAP Knowledge Base Article - Public

3080828 - [Onboarding] Unable to save ONB2Config in Manage Data

Symptom

While creating a new ONB2Config in Manage Data, the following error is thrown "Your eSignature settings cannot be changed. Ensure that you have enabled SuccessFactors e-Signature in Admin Center".

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Go to Manage Data
  • Under "Create New" select "ONB2Config"
  • Choose "???DEFAULT_ONB2_CONFIG???" under code
  • Choose "outsideSigning" and "externalPhotoAccessDisabled" as per your requirement
  • Click on Save
  • The following error is thrown "Your eSignature settings cannot be changed. Ensure that you have enabled SuccessFactors e-Signature in Admin Center".

Cause

One of the following 3 configurations is missing:

  1. Enable DocuSign Adaptor is not enabled in Provisioning
  2. Enable SuccessFactors eSignature is not enable in Platform Feature Settings
  3. Remote Signature is not enabled in Onboarding General Settings

Resolution

  • Go to Provisioning >> Company Settings >> Enable DocuSign Adaptor

NOTE: This feature is required even if Docusign is not used in the instance for signature step

  • Go to Admin Center >> Platform Feature Setting >> Enable SuccessFactors eSignature
  • Go to Admin Center >> Onboarding General Setting >> Enable Remote Signing then switch back to Embedded Signature
NOTE: This is a required setting because of the outsideSigning property in the ONB2Config object

Keywords

ONB2Config, E-Signature, Remote Signing , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , How To

Product

SAP SuccessFactors Onboarding 2105