You are sending emails from your Cloud for Customer tenant and notices that the emails do not have references to the previous emails on the thread in the MIME file.
SAP Cloud for Customer
Currently, the system does not reference the old emails. The focus is on create the Tickets and link new emails to the existing Tickets when needed. The content of the previous emails will be copied on the new ones, but no reference is created.
This is the current expected behavior of SAP Cloud for Customer.
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.
E-mail ; mail ; MIME file ; content-type ; reference-ID ; , KBA , LOD-CRM-SC-EML , Email , How To
SAP Cloud for Customer core applications all versions