Symptom
Copy the employee Portal from Source to Destination instance
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
The error can be reproduced by doing the following steps:
Admin Center > Onboarding > Employee Portal
Cause
If the issue occurred after an Onboarding Account Refresh, there must have been some connection that was not properly established or just needs a little refresh
Resolution
For Customers: Contact SAP SuccessFactors Cloud Product Support
Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support Incident. In addition, follow the template when creating an incident and provide the necessary information below:
Subject: Copy Onboarding Employee Portal from source to Destination - Onboarding 1.0
Component: LOD-SF-OBD-POR
Problem Description:
BizX Company ID
[Insert affected instance]
[Support Access]
[Source Instance ID ]
[Source support Access ]
May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access)
With your approval, accessing your system environment you agree for the actions we will take below.
Capture screenshots (if applicable)
Copy the employee portal from Source to Destination instance
Keywords
Employee Portal,Post Onboarding Refresh issue, ONB 1.0 , KBA , LOD-SF-OBD-SCR , Software Changes, Services, Provisioning etc. , Problem
Product
SAP SuccessFactors Onboarding 2105