- When a call is received, CDT executes a directly search based on the settings defined in CDT:
- Tools > Settings -> Directory -> Auto-Search -> Incoming Call
- However, the number from the calls sometimes is not the same as what is displayed in the Directory results
SAP Contact Center 126.96.36.199
SAP Contact Center, on-premise edition 7.0
Directory search, match, Destination or Source Number Search , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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