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3081744 - How to resolve issues related to Accounts and Email Accounts Sync on the SAP Customer Data Cloud Platform


There are synchronization issues observed between data in the "accounts" and "emailAccounts" tables on the SAP Customer Data Cloud (CDC) platform example:

  • There is more than one full account with the same email address as the emailAccount
  • A UID is shared between the account and emailAccount, but the email is not
  • An email account is flagged as having a full account associated with it ('hasFull=true') but it does not



  • SAP Customer Data Cloud
  • Lite Registration


SAP Customer Data Cloud all versions


CDC, Gigya, UID, email, sync, mismatch, accounts, emailAccounts, hasFullAccount, hasLiteAccount, lite account, dupe, duplicate UID , KBA , CEC-PRO-RAS , RaaS (Screen-Sets, Site Policies, Schema) , Problem

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