Symptom
After requesting External Pricing from a C4C quote, the price components coming from ERP are written as step number code and not with a description, as per below screenshot:
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Cloud For Customer
Reproducing the Issue
- Go to the Sales work center.
- Go to the Sales Quotes work center view.
- Open a Sales Quote.
- Click on Request External Pricing.
Cause
The description of the steps is missing in the "External Pricing Procedures" activity.
Resolution
- Go to the Business Configuration work center.
- In the Implementation projects view, open the activity list.
- Search for "External Pricing" and open.
- Open "External Pricing Procedures".
- Select the 'External Pricing Procedure" used and add the required condition steps and descriptions under "Details".
Keywords
STEP DESCRIPTION PRICING, Pricing, Condition, Component, C4C, Cloud for Customer, Quote, Order, Price, External Pricing, External, Procedure, Pricing Procedure, Price Component, Pricing Component, Description. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To