SAP Knowledge Base Article - Public

3081757 - Description of C4C Quote Price Components Items During External Pricing

Symptom

After requesting External Pricing from a C4C quote, the price components coming from ERP are written as step number code and not with a description, as per below screenshot:

step2.jpg

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Cloud For Customer

Reproducing the Issue

  1. Open a Sales Quote.
  2. Click on Request External Pricing.

Cause

The description of the steps are missing in the "External Pricing Procedures" activity.

Resolution

  1. Go to the Business Configuration work center.
  2. In the Implementation projects view, open the activity list.
  3. Search for "External Pricing" and open.
  4. Open "External Pricing Procedures".
  5. Select the 'External Pricing Procedure" used and add the required condition steps and descriptions under "Details".

Keywords

STEP DESCRIPTION PRICING , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer core applications 2105