SAP Knowledge Base Article - Public

3081788 - Error MALFORMED When importing a Zip file

Symptom

Bellow Error message occurred when trying to import a zip file (e.g. Questions with Images) via Import Data tool.

 

Error

An application error has occurred. Please try again.

Click here to view knowledge base articles related to this error.

If you have further questions or issues regarding this error, please provide the error details below to your support group.

 

Error message = MALFORMED <br>Ticket No = 1234313<br>ErrorFingerprint [exceptionRootCauseTag=ddffa1b6c57f11888c90c4aba3f3ffe3b599450b, exceptionStackTraceTag=3311ba007598793e5c03da1c9f80b531a5798d25]<br>Timestamp = 2021-07-28T01:41:27.852+0000<br>Stack trace = java.lang.IllegalArgumentException: MALFORMED at java.util.zip.ZipCoder.toString(ZipCoder.java:58) at java.util.zip.ZipInputStream.readLOC(ZipInputStream.java:300) at java.util.zip.ZipInputStream.getNextEntry(ZipInputStream.java:122) at com.plateausystems.elms.bo.entityimport.impl.zip.ZipDataItemReaderImpl.init(ZipDataItemReaderImpl.java:67)

......

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Go to Learning Administration > System Configuration > System Tools > Import Data
  2. Select a record type like Questions > Choose the Zip file to upload.
  3. Got the error screen.

Cause

There are special characters (including Chinese or Japanese characters) in the file names and the file names are not encoded in UTF-8 inside the uploaded Zip file.

Resolution

Use a software which can define UTF-8 as the encode for file names, e.g. 7-zip.

WinRAR could also be used as it will add UTF-8 BOM to the file names.

If you cannot use such Zip software, please remove the special characters from the file names.

Keywords

Import Questions, Application Error , KBA , LOD-SF-LMS-IMP , Import Data Tool , Problem

Product

SAP SuccessFactors Learning all versions