Symptom
Form I-9 Section 2 Address fields shows blank
Environment
SAP SUCCESSFACTORS ONBOARDING
Reproducing the Issue
In the Section 2 of Form I-9. The fields mentioned below are appearing Blank. (No data is reflecting)
- Open the Candidate in New hire dashboard, Click on Actions and open the Onboarding Documents.
- Select the section 2 Document
- Scroll down to the Section-2 (few fields are blank)
- Employer's Business or Organization Address (Street Number and Name),
- City or Town,
- State
- Zip Code
Cause
Configuration Issue
Resolution
I9 takes address, city, state, zip from default location of company (legal entity).
Legal entity "Company Name" does not have default location configured and its visibility set to "Not visible".
To make it work, configure default location visibility to "Editable" under Admin Center>configure object definitions and link the work location with the legal entity.
Keywords
ONB, form - I9, section-2, form , KBA , LOD-SF-OBX-EVF , Everify , How To
Product
SAP SuccessFactors Onboarding 2105