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SAP Knowledge Base Article - PreviewSymptom
You are working with integration between Cloud for Customer and SAP Field Service Management and notices the Tickets that are replicated to the FSM do not have the Service Call ID (Ticket External ID) visible.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
FSM ; Integration ; External ; CPI ; , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To
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