SAP Knowledge Base Article - Public

3082125 - [Onboarding] Cancel Onboarding is working only for admin but not for Managers/HR Users


Admin User can cancel onboarding for external candidates but HR roles cannot. Cancel Onboarding Permission has been granted to the Manger/HR User Roles as well. When the Manger/HR User tries to cancel onboarding, an error is displayed. 


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to the Onboarding Dashboard
  2. Choose any candidate
  3. On the upper right, click Action -> Cancel Onboarding
  4. Check "All Onboarding tasks created will be cancelled from the system."
  5. Provide Cancellation reason
  6. Error will show: "[COE0018]The cancellation request for new recruit * has failed. Please contact your administrator."


Missing RBP Permissions for Manger/HR User Roles


  1. Go to Manage Permission Roles
  2. Find the RBP Role associated to the Manger/HR User
  3. Under Employee Central API, grant permission to "Employee Central HRIS OData API (editable)"
  4. Save the RBP Role


Cancel Onboarding, Manager, Employee Central API, [COE0018] , KBA , LOD-SF-OBX-OCL , Onboardee Creation and Lifecylce , Problem


SAP SuccessFactors Onboarding 2105