Symptom
When we try to create an Adhoc Report for Assessment details, the values for Score and Recommendation are always empty even though the Assessment is completed.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Create a Recruiting V2 report;
- Select fields from "Assessment";
- Score and Recommendation are blank.
Cause
scoreComponent and scoreValue are the property keys from JobApplicationAssessmentReportDetail entity that the Reporting structure will use to identify the Score and Recommendation values, however, the Assessment Vendor must identify that the entry added refers to either the Score and Recommendation.
These are the expected values:
- Score: score/Score/SCORE
- Recommendation: recommendation/Recommendation/RECOMMENDATION
For example, if the Assessment Vendor needs to add a entry for the Score, here's the expected format: scoreComponent as "Score" and scoreValue as "3.0".
If the scoreComponent is added as "Candidate Score", "Results Score", or anything else besides score/Score/SCORE, the system won't understand the entry as Score and the report will be empty. Same applies for Recommendation.
Resolution
If the entry has been added without the expected format, the Score and Recommendation cannot be fetched via Report.
As a workaround, we can use Integration Center to extract the assessment results:
Starting Entity: JobApplicationAssessmentReportDetail
Fields:
- Assessment Report Detail Id (id)
- Score Component (scoreComponent)
- Score Value (scoreValue)
Below is the sample OData API payload to upsert the assessment report.
Keywords
SHL Assessment, report, score, recommendation, scoreComponent , KBA , LOD-SF-RCM-REP , Reporting & Analytics, Data Imports & Exports , Problem