SAP Knowledge Base Article - Public

3082141 - Assessment Score and Recommendation in Recruiting V2 report are Empty - Recruiting Management

Symptom

When we try to create an Adhoc Report for Assessment details, the values for Score and Recommendation are always empty even though the Assessment is completed.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create a Recruiting V2 report;
  2. Select fields from "Assessment";
  3. Score and Recommendation are blank.

Cause

scoreComponent and scoreValue are the property keys from JobApplicationAssessmentReportDetail entity that the Reporting structure will use to identify the Score and Recommendation values, however, the Assessment Vendor must identify that the entry added refers to either the Score and Recommendation. 

These are the expected values: 

  • Score: score/Score/SCORE
  • Recommendation: recommendation/Recommendation/RECOMMENDATION

For example, if the Assessment Vendor needs to add a entry for the Score, here's the expected format: scoreComponent as "Score" and scoreValue as "3.0".

If the scoreComponent is added as "Candidate Score", "Results Score", or anything else besides score/Score/SCORE, the system won't understand the entry as Score and the report will be empty. Same applies for Recommendation.

Resolution

If the entry has been added without the expected format, the Score and Recommendation cannot be fetched via Report.

As a workaround, we can use Integration Center to extract the assessment results:

Starting Entity: JobApplicationAssessmentReportDetail

Fields:

  • Assessment Report Detail Id (id)
  • Score Component (scoreComponent)
  • Score Value (scoreValue)

Below is the sample OData API payload to upsert the assessment report.

"assessmentReportDetail" : [
{
"__metadata": {
"uri": "https://xxxxxx/odata/v2/JobApplicationAssessmentReportDetail",
"type": "SFOData.JobApplicationAssessmentReportDetail"
},
"scoreValue": "91",
"scoreComponent": "Score"
},
{
"__metadata": {
"uri": "https://xxxxxx/odata/v2/JobApplicationAssessmentReportDetail",
"type": "SFOData.JobApplicationAssessmentReportDetail"
},
"scoreValue": "1.0",
"scoreComponent": "Recommendation"
}
]
 
NOTE:

The Assessment Score and Recommendation features work only with the standard fields SCORE and RECOMMENDATION. If these are configured as custom fields, the values will not appear on the List page in either the legacy view or the new UXR Workbench.

In this case, the custom fields cust_scoreValue and cust_scoreComponent are stored. In order to display these custom values on the List page, please add the cust_scoreValue, cust_scoreComponent fields to the Recruiting User Personalization Object Configuration object and set these as filterable and displayable to true. Otherwise, the current behavior is expected.

Keywords

SHL Assessment, report, score, recommendation, scoreComponent , KBA , LOD-SF-RCM-REP , Reporting & Analytics, Data Imports & Exports , Problem

Product

SAP SuccessFactors Recruiting all versions