3082307 - User Id Generation failed, candidate is not visible on the Onboarding Dashboard - Onboarding

Initiate Onboarding for candidate from Recruiting, the candidate is not visible on the Onboarding Dashboard. An user validation error is displayed in the BPE Tile:

"We were unable to generate user id. Check your business rules or field mapping configuration and try again."

"Images/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

SAP SuccessFactors Onboarding

1. Initiate Onboarding for the candidate from RCM
2. Candidate is not available in the Onboarding Dashboard
3. User Validation error in BPE Tile "We were unable to generate user id. Check your business rules or field mapping configuration and try again."

It is highly likely due to a data issue.

Cause 1: User Id generation via rule is dependent on the Company Object. If the field "Legal Entity/Company" is associated directly with its Object in Recruit to Hire Data Mapping then we will observe that the rule defined to generate the User Id will fail.

The rule does not recognize the external code of the Legal Entity when we pass the value from Recruiting to Onboarding, because if the object field is mapped in Recruit to Hire Data Mapping, the internal code is sent rather than the external code

Cause 2: Rule is configured as "Employee Information.Job Information.Event Reason.Event is equal to Hire" but Event Reason is not mapped or not passing from Recruiting.

Cause 3: An active employee in the system has already used the employee ID generated for the candidate based on the configured sequence.

For Technical Support:

• Please check internal notes for the sample logs

Perquisites:

• Creating Sequence Object Entity for Custom ID Generation 
• Configuring Business Rule for Custom User ID and Employee ID Format in Onboarding
• Associating Business Rule for Custom User ID and Employee ID with Onboarding Configuration Object

How to identiy the incorrect data:

1. Create a rule trace with Service user as the Login user 
2. You can find the Service user from Update Onboarding and Offboarding Process
3. Restart the task from Business Process To-do
4. You will get the rule trace and be able to identiy the incorrect data

Solution 1:

• Define a custom text field in job requisition template, populate it with external code of the desired Legal-Entity and map it to jobInformation > Company field in Recruit to Hire Data Mapping Tool instead of object field mapped currently from the Recruit-to-Hire Data Mapping Tool

Step 1: Verify the existing mapping in Recruit to Hire Data Mapping Tool if the field "Company/Legal Entity" is associate with "Legal Entity Object (legalEntity_obj)"

Step 2: Go to Manage Templates and chose the desired Job Requisition Template. Kindly create a custom text field in the Job Requisition Template to store the object value internal code that is passed from RCM to ONB.

Step 3: Set a rule to associate the custom field created in the Job Requisition Template to the external code of the Company/Legal Entity

Step 4: Add this rule to the respective Job Requisition in Manage Rules in Recruiting under "Save Rules"

Step 5: Change the field mapping for Company Object under Job Information in Recruit to Hire Data Mapping

After the above mentioned steps are completed, complete an ODataefresh and then restart the affected candidate from the Business Process Tile.

Solution 2: We recommend you to follow approach presented on implementation guide: Configuring Business Rule for Custom User ID and Employee ID Format in Onboarding, otherwise we suggest you to contact Partner channels, in order to configure a custom rule which might work for your business requirement.

If the scenario is the very same presented on cause, then we would recommend you to Map and pass Event Reason from Recruiting accordingly.

Solution 3: Modify the User Id generation rule such that userId generated is unique and then restart the affected candidate from the Business Process Tile.

• Creating Sequence Object Entity for Custom ID Generation 
• Configuring Business Rule for Custom User ID and Employee ID Format in Onboarding
• Associating Business Rule for Custom User ID and Employee ID with Onboarding Configuration Object

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