Symptom
The Manager/HR Manager is not available in the dropdown to be selected during the onboarding/offboarding process.
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Initiate Onboarding for a candidate;
- Select the Manager or HRManager field;
- Type the desired person name;
- The person is not available to be selected.
Cause
Cause1:
Missing permission to proceed with the necessary step.
Cause2:
Employee tag set to the Manager/HRManager person.
Resolution
Solution for cause 1:
Check and confirm that the Manager/HRManager have the properly permission to proceed with the step. Please check this KBA 2082750 - What are Roles for Groups and Group Permissions under the Security tab - Onboarding 1.0
Solution for cause2:
- Go to Onboarding;
- Security;
- User;
- Search for the person that are not available;
- Check if the "Employee" checkbox is enabled. If so, uncheck this;
- Check if the "Title=Emploee". If so, remove this employee title;
- Guarantee that the "Recruiter" and/or "HR Manager" checkbox is enabled.
Keywords
ONB, onboarding, manager, HRManager, employee, title, permission, dropdown, not available, recruiter , KBA , LOD-SF-OBD-OFF , Offboarding , Problem