3082580 - Manager not available to be selected - Onboarding 1.0

The Manager/HR Manager is not available in the dropdown to be selected during the onboarding/offboarding process.

SAP SuccessFactors Onboarding 1.0

1. Initiate Onboarding for a candidate;
2. Select the Manager or HRManager field;
3. Type the desired person name;
4. The person is not available to be selected.

Cause1:

Missing permission to proceed with the necessary step.

Cause2: 

Employee tag set to the Manager/HRManager person.

Solution for cause 1:

Check and confirm that the Manager/HRManager have the properly permission to proceed with the step. Please check this KBA 2082750 - What are Roles for Groups and Group Permissions under the Security tab - Onboarding 1.0

Solution for cause2:

1. Go to Onboarding;
2. Security;
3. User;
4. Search for the person that are not available;
5. Check if the "Employee" checkbox is enabled. If so, uncheck this;
6. Check if the "Title=Emploee". If so, remove this employee title;
7. Guarantee that the "Recruiter" and/or "HR Manager" checkbox is enabled.

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