SAP Knowledge Base Article - Public

3082885 - Nothing happens when uploading Rules from an Excel file


Excel file for Rules (for example, for Territory Management) does not get uploaded using the Upload button even for small rule set.


  • SAP Cloud for Customer
  • Microsoft Excel

Reproducing the Issue

  1. Open the relevant Decision Table for the rules.
  2. Click the Upload button.
  3. Select the Excel file from your local system.


The Excel file is inconsistent and so the system falls into an infinite loop until it times out. The other Excel sheets (for example, Input Help) must not be modified.


  1. Download current rules.
  2. Copy the data into the new downloaded Excel file.
  3. Upload the updated Excel file.


BRF, Rules, Decision Table, Download, Times out, sheet , KBA , LOD-CRM-BRF , C4C BRF Configuration , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions