SAP Knowledge Base Article - Public

3082898 - How To Activate MS Teams Integration In C4C


You want to know how to activate the new 2108 feature MS Teams Integration in Cloud for Customer.


SAP Cloud for Customer


MS Teams integration is a pre-packaged integration with SAP and Microsoft.

It can be activated by performing the following steps:

  1. Go to Business Configuration → Implementation Projects.
  2. Open the Active Project → Click on Edit Project Scope.
  3. Navigate to Step 4: Questions.
  4. Expand the section: Sales.
  5. Click on Activity Management.
  6. Enable the question "Do you want to enable Microsoft Teams Integration?".
  7. Enable the question "Do you want to enable appointment for Microsoft Team collaboration by default?".
  8. Enable the question "Do you want to add reference object as part of Microsoft Teams meeting request?".
  9. Save the Changes.
  10. Login to your Microsoft Teams Admin Center
  11. From the home page, expand the navigation menu and go to Teams apps → Manage apps
  12. Search and select the SAP Sales and Service Core app from the list.
  13. Click Allow. A new window opens and click allow again.
  14. Now, go to Administrator work center → General Settings in C4C
  15. Under Microsoft Teams, click Enable Microsoft Teams integration. This redirects to the Microsoft Teams authentication page.
  16. Sign in with your Microsoft 365 username and password.
  17. Grant consent for Microsoft Teams integration in the pop-up that is shown.

When you try creating a new Appointment now, you will see a switch to use Microsoft Teams Collaboration.

See Also

SAP Cloud for Customer 2108 Help Document

SAP Cloud for Customer 2108 Release Notes


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SAP Cloud for Customer add-ins 2021 ; SAP Cloud for Customer core applications 2108