SAP Knowledge Base Article - Public

3083538 - Instance is inaccessible: The requested operation is not available


When customer's try to login, they see the error below:

All were checked from KBA Troubleshooting all login issue for SAP SuccessFactors HXM Suite and 2425735 - Troubleshooting SuccessFactors Login Issues - Guided Answer still encountered the issue.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors HXM Core

Reproducing the Issue

Login to customer's instance via any of the following:

  • SSO
  • PWD
  • support access


As per engineering team, the database table "PRIMARY_ASSIGNMENT" is not created successfully during instance creation.


Engineering team added the missing table "PRIMARY_ASSIGNMENT" in the customer's instance database

See Also


can not access, login error, system error, instance down, instance shutdown, no login, SSO fail, SSO down, no one can login , KBA , LOD-SF-PLT-LPG , Log In Page Issues (Non SSO) , Problem


SAP SuccessFactors HXM Core 2105