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3083691 - SAPSprint printing issues after applying Windows KB

Symptom

After applying Windows KB from March 2021, unexpected printing behaviors happen through SAPSprint, this may include:

  • Elements of the document might print as solid black/color boxes or might be missing, including barcodes, QR codes, and graphics elements, such as logos.
  • Table lines might be missing. Other alignment or formatting issues might also be present.
  • Printing to some printers might result in a blank page or label.


Following errors are recorded in the SAPSprint log file:
Error: Error -1 from EndPage.
Error: put_block failed at new_page()
Leave PrintSAPWINFile with return code 10.
 

As a consequence, SAPSprint service might even stop running sometimes.

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.*


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Environment

  • SAPSprint all versions
  • Windows Server 2012 R2: KB5000853
  • Windows Server 2016: KB5000803
  • Windows Server 2019: KB5000822
  • Windows Server Version 1909: KB5000808
  • Windows Server Version 2004/20H2: KB5000802
  • SAP ERP 6.0, all releases
  • SAP NetWeaver, all releases

Product

SAP ERP all versions ; SAP NetWeaver Application Server all versions ; SAP NetWeaver Application Server for ABAP all versions ; SAP NetWeaver all versions ; SAP Web Application Server for SAP S/4HANA all versions

Keywords

SAPSprint, line, box, graphic, missing, alignment, formatting, Error -1 from EndPage, put_block failed at new_page(), Leave PrintSAPWINFile with return code 10, Windows, KB, Microsoft Windows printing, Microsoft Windows Server printing , KBA , BC-CCM-PRN , Print and Output Management , Known Error

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