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SAP Knowledge Base Article - PreviewSymptom
You would like to control the Ticket Header aspect which defines whether it will be opened collapsed or expanded by default, however, you notice that the options are not available in Adaptation.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Ticket, Header, Service Ticket, Service, C4C, Cloud for Customer, Settings, Company Settings, Collapsed, Expanded, Expand, Collapse, Default, Disable Header Information from Top, Enable Collapse Icon, Open in Collapse Mode, Adaptation, Adaptation Mode, UI, , KBA , LOD-CRM-SRP , Service Request Processing , How To
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