SAP Knowledge Base Article - Preview

3083861 - Unable to Set the Ticket Header as Collapsed or Expanded By Default

Symptom

You would like to control the Ticket Header aspect which defines whether it will be opened collapsed or expanded by default, however, you notice that the options are not available in Adaptation.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Ticket, Header, Service Ticket, Service, C4C, Cloud for Customer, Settings, Company Settings, Collapsed, Expanded, Expand, Collapse, Default, Disable Header Information from Top, Enable Collapse Icon, Open in Collapse Mode, Adaptation, Adaptation Mode, UI, , KBA , LOD-CRM-SRP , Service Request Processing , How To

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