SAP Knowledge Base Article - Public

3083902 - ID Mapping from Microsoft Excel "lookup" function does not return any value


When using the template "ID Mapping from Microsoft Excel" with C4C Add-on to update values in ID Mapping for Integration, the "Lookup" button does not return any value for the cells "Mapping of" or "System Instance ID".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP Cloud for Customer

Reproducing the Issue

With the template "ID Mapping from Microsoft Excel" open, select the cell right off the "Mapping of" and click in "Lookup" button of C4C Add-on.

The system will open a blank list.


This is the standard system behavior.


To show the values in the list, you must click in the "Search" button to retrieve the data as in the below screenshot.


See Also

ID Mapping with the Microsoft Excel Template - Help Center


ID Mapping, lookup, mapping of, system instance, add-on, microsoft excel , KBA , SRD-RC-CIM , Code and ID Mapping , How To


SAP Cloud for Customer core applications 2105