When using the DOC_ACCESS_URL token in Document Notifications used by RCM in E-Mail Notification Templates Settings customized HTML of the token is ignored and the token renders as a regular hyperlink.
SAP SuccessFactors Recruiting Management
Reproducing the Issue
For example using Document Routing Notification:
- Add the token to your respective template with HTML
- <a href="[[DOC_ACCESS_URL]]" style="color:#000000;font-weight:bold">TEST LINK</a>
- When the email is sent the token appears with no style changes and as the default 'Document Link'.
It is not possible to change the text for hard coded system generated links, such as [[DOC_ACCESS_URL]].
A workaround is to set a deep link instead, an example during approval you can set the link for the Offer Approvals dashboard:
- An example: <a href="https://salesdemo4.successfactors.com/sf/recruiting/jobreqsummary/offerapprovals">Offers</a>
If customization of the token is required please submit an enhancement request using our Customer Influence Portal
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2364674 - DOC_ACCESS_URL token points to wrong link - Recruiting Management
[[DOC_ACCESS_URL]], E-mail Notification, Template Settings , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem