3084273 - How to allow SuccessFactors and IAS integration across regions and/or tenant type

• Customer wants to connect Production SuccessFactors tenant to Test IAS tenant (or vice versa).
• Customer wants to connect SuccessFactors tenant to a different 'region' IAS tenant.
• The "Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration" upgrade in Upgrade Center does not show desired IAS tenant as an option.
• Error shows up when submitting "Change SuccessFactors-Identity Authentication Service Integration" in Upgrade Center.
• After authenticate your user to upgrade, the following message is displayed: You have no existing Identity Authentication service tenant that is eligible for this upgrade. Please contact Product Support if your existing tenant is not displayed and you want it to be used for this upgrade. Otherwise, please select "Request New Tenant" to proceed to the next step."
• When trying to initiate the upgrade and select the "Request New Tenant" option is disabled or grayed out.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HCM Suite
• Identity Authentication Service
• Identity Provisioning Service

Create New Tenant, IAS, not available, not shown, disabled, grayed out, Create New Tenant grayed out, Create New Tenant disabled , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IDS , Identity Authentication Service , How To