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SAP Knowledge Base Article - PreviewSymptom
- When an end user is connecting from and iPhone device, while using Safari, the chat button is not available
- In some cases, even when the chat button is available, end users are getting a blank window and are not able to initiate a chat session
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Environment
- SAP Contact Center 7.0
- Iphone (iOS)
- Google Chrome (browser)
- Safari (browser)
Product
SAP Contact Center, on-premise edition 7.0
Keywords
Chat, ECF, blank chat screen, blocked devices, BCM, Business Communication Management., Enhanced Communication Framework, Visitor chat , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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