SAP Knowledge Base Article - Public

3084321 - Candidate is logged out automatically after assigning Offer with DocuSign - Recruiting Management


When a Candidate opens a pending offer and assign it using DocuSign, after clicking on "Finish" it redirect to login page again.


SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Candidate opens an Offer through "My Offers" section;
  2. Accept it and click to assign it using DocuSign;
  3. After assigning it and clicking on "Finish", system automatically log off and Candidate needs to log in again


This issue has already been acknowledged by Software Engineering Team and currently are under investigation to provide the solution to the issue. 


If you have one or more candidates facing this issue, please raise a ticket to Product Support.

For Product Support only, please refer to the Internal Memo.


offer, DocuSign, offer letter, online offer, offer signing, candidate log off, candidate offer, logoff, candidate login , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting all versions