SAP Knowledge Base Article - Public

3084639 - Compensation Information portlet shows "Amount" field as blank and the "Calculated Amount" field shows the mapped value from RCM - Onboarding


Post Initiating Onboarding from RCM the "Amount" field appear as 'blank' and the "Calculated Amount" field (if enabled) shows the mapped 'paycompvalue' value, under Compensation Information portlet in New Hire Data Review Step.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate Onboarding for a candidate from RCM
  2. Navigate to New Hire Data Review step and move to Compensation Information portlet
  3. For payComponentRecurring and payComponentNonRecurring fields all the field values are visible but "Amount" field shows as blank and the "Calculated Amount" field if enabled shows the mapped paycompvalue value.


The issue is due to EC data propagation onChange rule configured in the payComponentRecurring and payComponentNonRecurring Elements for the Pay Component field. A onChange rule similar to below would be configured as Trigger Rule for Pay Component mandatory field under payComponentRecurring and payComponentNonRecurring HRIS elements in Manage Business Configuration. This propagation rule removes the value from "Amount" field once passed from RCM as can be checked through Rule Trace.


The configured onChange Propagation rule is required in EC and should be disabled for Onboarding. The Onboarding Context for this onChange rule should be set as No. 

  • In Manage Business Configuration, select payComponentRecurring and payComponentNonRecurring element. 
  • For Pay Component field click on details  and move to Trigger Rules.
  • For the particular onChange rule select details and make Rule Context for Onboarding as No as shown below
  • Post this reload the New Hire Data Review page and move to Compensation Information and the Amount field will show the value passed from RCM


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SAP SuccessFactors Onboarding all versions


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