3084785 - Switch Document not getting Replicated to Cloud For Customer Tenant

Symptom

After setting up the Utilities Enrollment process from C4C, the Sales POD is getting created in a S4/HANA table called as ISU_C4C_SALESPOD. The description for the table is "C4C Sales POD link with ISU POD External ID", however the linking is not happening.

Expectation is that Switch Document should be created and replicated back to C4C.

Environment

SAP Cloud For Customer

Reproducing the Issue

Go to Sales Quote facet on the customer and click on the button New Quote Wizard
In the Wizard provide the Description
In the above Wizard select any Sales POD available from the list of POD
Select the Product, Contract Account and Payment Terms
Click on External Pricing and pricing will be updated accordingly
Click on Submit, Sales Quote is created

You see that the Sales POD in created in a S4/HANA table called as ISU_C4C_SALESPOD. But the description for the table is "C4C Sales POD link with ISU POD External ID", however the linking is not happening.

Your expectation is that the Switch Document should be created and replicated back to C4C.

Cause

The Enrollment process needs to be revisited.

Resolution

Details on Enrollment process can be found here -

https://help.sap.com/viewer/132318642e5c415a81ebdab47891b8a7/CLOUD/en-S/e2afe70c79924255b8750931980ed19b.html

Additional details requested are as below:

When the C4C quote is confirmed (Submit Action), a switch document creation is triggered on ERP ISU
For valid ISU PODs - the switch document is created successfully
For Sales POD since no ISU POD exists a temporary switch message is created with sales pod details
A back-office process shall later convert the sales pod to ISU pod using the sales pod details stored in temporary switch message and create switch document accordingly
For the back-office process, you may refer to sample implementation COD_UTILITIES_SWITCH_BADI_IMPL in the enhancement spot COD_UTILI TIES_SWITCH_DOC

You may further refer to "Configure Switch Document Creation in Cloud Solution" section of the below documentation for details.

https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/LATEST/en-US/5ca158a3c235453ebee45203c410faa8.html

Keywords

Utilities, Switch Document replication, Utilities enrollment process , KBA , LOD-CRM-IND-UTL , Utilities , Problem

Product

SAP Cloud for Customer core applications 2105 ; SAP Cloud for Customer core applications 2108