Symptom
The rehire is not appearing in the onboarding dashboard despite the successful completion of the rehire verification process.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
1. Perform a Rehire Check for a candidate.
2. Observe that the candidate appears in the Rehire Verification tile.
3. Rehire the candidate.
4. Notice that the candidate disappears from the Onboarding Dashboard.
5. Additionally, the candidate is not visible in the Rehire Not Hired (RNHD) tile.
Cause
DRTM is currently disabled.
Resolution
As of today, the feature "Enable Data Retention Management Option" is mandatory for the second rehire check to function correctly, as it ensures the data of the temporary user is purged.
Therefore, we need to enable this setting through provisioning and assign the necessary DRTM-related permissions to the admin and BPE admin users.
Keywords
Rehire, DRTM, Onboarding dashboard, Missing, Not showing, OBX, Onboarding 2.0 , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
SAP Knowledge Base Article - Public