3085155 - Error in BPE "Business key - {field id} - has invalid value: for entity" - Onboarding / Recruiting Management

• Error in BPE after initiating onboarding from RCM
• Missing candidate in Onboarding Dashboard after initiating in RCM

• SAP SuccessFactors Onboarding
• SAP SuccessFactors Recruiting Management 

1. Initiate Onboarding from RCM
2. Error received in BPE:
   ErrorMessage = An error occurred while saving the HRIS data for the user “*” due to the following reason: {"responsePayload":[{"userSysId":"*","hrisSaveStatus":[{"elementType":null,"key":null,"statusCode":"ERROR","errorInfo":"Business key - {field id} - has invalid value: for entity personalInfo for userSysId:*"}]}]}

There are no value on the mentioned field in the error message, which results in an error in Onboarding.

Please follow the step to solve the issue:

1. Checked Suite Integration and see if respective field is NULL;
2. Once Null, go to RCM and update the field id which is causing the error with a valid value.
3. If error was presented in Business Process To Do, please restart error from here once required field is populated
4. Once restarted from Business Process To Do candidate should be sent to Onboarding Dashboard
   OR
5. If error presented in BPE Monitor
6. Restart the task in BPE tile or in BPE: Manage Process Task using the Job ID;
7. If Job ID is not available in Monitor Process, please below steps below:
   
   1. Go to BPE: Monitor Process Tool
   2. Click the filter and add this information in the Variable field (onboardingProcessId=”add the process id”)
   3. Once filtered, look for Onboarding2CreateExtUserErrorWorkflow blocks with UNFINISHED status
   4. Get the Process Instance ID
   5. Then go to BPE: Manage User Tasks
   6. Filter it using Process Instance ID
   7. Then click Complete Task button
   8. Go to Onboarding Dashboard and the candidate will be available there. 

Note for Support: Incase no BPE tile error and unable to find in BPPE: Monitor Process tool, please check the internal server logs by using candidate email address and find Onboarding Initiation ID. From there, check the logs using the Onboarding Initiation ID to see the exact error message.

Business, key, start-date, start, date, nationalId, card-type, has, card, type, invalid, value, error, occurred, saving, HRIS, data, userSysId, onboarding, onb, obx , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , LOD-SF-RCM , Recruiting Management , Problem

SAP SuccessFactors Onboarding all versions ; SAP SuccessFactors Recruiting all versions