3085582 - Appointment Fields Not Adaptable: Collaboration, Teams Meeting

Symptom

When in Adaptation mode on the Appointment TI, you notice that some fields cannot be set to visible. Examples are the new fields "Collaboration" and "Teams meeting".

Environment

SAP Cloud for Customer

Reproducing the Issue

Go to the Activities work centre
Go to the Appointments view
Enter Adaptation mode
Open any appointment
Select the Details/ Header section

Result: Fields "Collaboration" and "Teams meeting" cannot be set to visible and are therefore not available in the appointment header.

Cause

The option to use these buttons is dependent of the Microsoft Teams Integration.

In Adaptation mode we see all buttons available in a floor-plan, however, their usability/ visibility is in some cases dependent to another system setting such as scoping/ document-type, or in this case an integration.

Resolution

Set up the Microsoft Teams Integration to make the fields available within the Appointment TI.

Keywords

Fields missing, not visible, visibility missing, Collaboration, TEams Meeting , KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer core applications 2108