Symptom
When trying to access certain SAP applications (such as SAP Download Manager) with your S-user ID and SAP Universal ID password, you cannot log on and see one of the following, or similar error messages:
- invalid credentials
- user authentication failed: unauthorized
- unable to verify username or password
- verify your SAP Support Portal logon credentials and try again
- Unable to read basket content. The basket content could not be read. Verify your SAP Support Portal login credentials and try again.
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Environment
The issue may occur when using the following applications, but is not limited to:
- SAP Download Manager
- SAP applications installed locally on your device
- SAP Business Technology Platform command-line tools
- Cloud Connector of SAP BTP Connectivity: Set up Connection Parameters and HTTPS Proxy and Managing Subaccounts
- SAP Translation Hub
- Cloud Integration Message Endpoint (Runtime)
- other scenarios which don't use browser or are not based on SAML authentication (system to system, app to app authentication, other 3rd-party client tools, etc)
Keywords
invalid credentials, uid, sap universal id, logon, login, password, s-user, download manager, btp , KBA , XX-SER-SAPSMP-SDM , SAP Support Portal - SAP Download Manager , BC-IAM-IDS , Identity Authentication Service , XX-SER-UID , SAP Universal ID , How To
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