3085908 - Getting an error (e.g. invalid credentials) in certain applications (e.g. Software Download Manager) when using S-user ID or SAP Universal ID

When trying to access certain SAP applications (such as the Software Download Manager) with your S-user ID and SAP Universal ID password, you cannot log on and see one of the following, or similar error messages:

• invalid credentials
• user authentication failed: unauthorized
• unable to verify username or password
• verify your SAP Support Portal logon credentials and try again
• Unable to read basket content. The basket content could not be read. Verify your SAP Support Portal login credentials and try again.
• The basket content could be read.Verify your logon credentials or private certificate key and try again.

The issue may occur when using the following applications, but is not limited to:

• The Software Download Manager
• SAP applications installed locally on your device
• SAP Business Technology Platform command-line tools
• Cloud Foundry CLI
• BTP CLI
• NEO Console
• Cloud Connector of SAP BTP Connectivity: Set up Connection Parameters and HTTPS Proxy and Managing Subaccounts
• SAP Translation Hub
• Cloud Integration Message Endpoint (Runtime)
• other scenarios which don't use browser or are not based on SAML authentication (system to system, app to app authentication, other 3rd-party client tools, etc)

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