Symptom
The preview of the resume show correctly for the first time. But if you try the next resume you may see:
"This candidate's resume is not available to view online at this time. You can try again later or download the resume now." Note: this problem may occur intermittently and not related to the specific candidate.
Environment
SAP SuccessFactors Recruiting Management
Reproducing the Issue
- Open an application;
- Select some candidates using the checkboxes;
- Click on "Action", then "View Resume" option;
- Try to preview resume for all of them as in the screenshot:
Cause
There might be a delay between the user action and the 3rd party application responding back with the converted image into the screen.
Resolution
This can be overcome by clicking on the refresh/reload button as below:
Keywords
candidate, resume, preview, document, rcm, recruiting, documents, 3rd party, application, try, again, download, the, resume , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem
Product
Attachments
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