SAP Knowledge Base Article - Public

3086004 - Participants Are Removed From Meeting If Copied To SAP Visit Calendar In Gmail

Symptom

You have configured your Groupware server side integration to work with Gmail and you received a meeting in ABC calendar (where ABC is any calendar name) of your Gmail account.

Then you proceed and copy this meeting to SAP Visit or Appointment calendars. Once done you notice that the participants of the meeting have been removed from it in the copied meeting.

Environment

SAP Cloud For Customer

Cause

When you copy a meeting from a calendar to any other calendar in Gmail, it will remove the participants. This is a standard behavior from Gmail.

Resolution

Due to this Gmail limitation, this is not supported by the server side integration with Gmail.

Keywords

Gmail; Google; Meeting; Event; Appointment; Visit; Participant; Attendees. Attendee; Copy; Create; Category; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions