Symptom
You are creating a new C4C Sales Order and change the Address of the Ship-to party by selecting an additional address using the value help. This change is not replicated to S/4.
Environment
Cloud for Customer
SAP S/4 Hana
Reproducing the Issue
In C4C,
- Go to Sales Work Center;
- Sales Orders;
- New;
- Populate the document with the required information;
- Click in involved parties tab;
- Select the ship-to and click in the Address value help;
- Select another address than the main one;
- Simulate, Save and Transfer the Order;
- Check in S/4 side: The selected address was not replicated to S/4, it is showing the default one;
Cause
This is the standard system behavior.
Currently, it is not possible to select an additional address to be replicated to S/4. This is not considered a manual change.
Resolution
Manual changes to the existing address are replicated to S/4. When creating or editing a Sales Order, you can edit the address fields of the Ship-to party directly. These changes will be replicated to S/4 hana.
Keywords
S/4, ship-to, address, manual change, address change, additional address , KBA , LOD-CRM-INT-S4H , Integration of C4C with S/4 HANA , How To