SAP Knowledge Base Article - Public

3086360 - [Onboarding/Offboarding]e-Signature documents behaviour in different Mobile Devices and different browsers


Various Customers have query regarding e-Signature step UI view available for External Users in different Mobile devices and browsers. Please review this KBA for the e-Signature behavior for different Mobile devices(Android and iPhone) which was previously available and the changes done to make the behavior consistent across different devices and browsers.


SAP SuccessFactors Onboarding

Reproducing the Issue

Currently we could observe the below issues reported by customers when external user loads the e-Signature tile-

E-Sign Forms in Mobile



Issue Reported

In Chrome browser mobile mode, once we click submit in the consent page, it navigates to document list page. After we click one of the document in the list, it will navigate to next page which shows the download link for the document and not the document. 

In Safari, once we click submit in the consent page, it navigates to document list page. After we click one of the document in the list, the first page of the selected document loads

In Normal View, all pages are not loading in screen.

When tried to zoom in/out, documents appear distorted


There is inconsistency observed in UI of the e-Signature step for the two browsers.


The current product behavior as of 2105 release is mentioned as below-

E-Sign Forms in Mobile



Product Behavior(2105)

If candidate clicks on e-signature tile , form does not load in the screen instead download option is available and candidate can download and proceed further with the signing process.

If candidate click on e-signature tile , only the first page of form loads in screen (all pages do not load which is an issue) and candidate can proceed further with signing process.



To resolve the browser inconsistency issue and document distortion issue PLT team released a patch on 4th August.

With the patch now the expected UI behavior for different browsers is as below-

  • The Download document option will be available once we select a document from document list page instead of displaying document across all browsers(Safari/Chrome/Firefox) and mobile devices(iPhone/Android). Hence Firefox and Safari will have the same UI behavior as Chrome after the patch.
  • Zoom View and Normal view issue will be fixed as part of the patch since we are providing download flexibility for all the browsers and mobile devices.


Onboarding, OBX, Mobile devices, e-Signature, Mobile browser, Chrome, Safari , KBA , LOD-SF-OBX-ACC , Accessibility , Bug Filed


SAP SuccessFactors Onboarding 2105