SAP Knowledge Base Article - Public

3086409 - "Error occurred while fetching plan details" message appears when opening a plan on Manage Headcount Planning

Symptom

"Error occurred while fetching plan details" message appears when opening a plan on Manage Headcount Planning.

Environment

SAP SuccessFactors Workforce Planning

Reproducing the Issue

  1. Go to Manage Headcount Planning
  2. Select a plan
  3. Page loads for approximately 5 minutes
  4. Error message appears "Error occurred while fetching plan details"

Cause

System performance issue.

Resolution

Engineering team is working on improvement for the tool performance. The error message is due a timeout on the system. 

Workaround: Change the time scope of the plan. Example: Change from "Monthly" to "Quarterly" or "Half Yearly".

Keywords

error occurred while fetching plan details, headcount planning, manage, headcount, planning, plan, workforce analytics, timeout, OWFP-2130 , KBA , LOD-SF-WFA-WP , Workforce Planning , Problem

Product

SAP SuccessFactors Workforce Planning all versions