SAP Knowledge Base Article - Public

3086469 - Offboarding was not triggered after employment termination - Onboarding 1.0


After the representative terminates the employment in Employee Central the Offboarding was not triggered for the employee.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. Go to BizX > Employee Profile
  2. Click Action > Termination
  3. Provide Termination Date and other details


Cause 1 - Event reason did not match

Cause 2 - EmployeeLogin not found


Resolution 1 - For the rule not match check if Event reason in Employee Profile Job Information the value sent. The same should match with the Event Term rule.

Resolution 2 - For the EmployeeLogin not found scenario the user must exist in Onboarding, otherwise the Offboarding activity will not initiate.


Job, Termination, Offboarding, Trigger, Employee, Profile, Change, Information, Will, Take, Effect, Employment, Termination, Date , KBA , LOD-SF-OBD-OFF , Offboarding , Problem


SAP SuccessFactors Onboarding all versions