Symptom
System creates duplicate records in the job history when inserting a new record with change using the job history > Insert new record (not with Take Action)
*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
Environment
SAP SuccessFactors Employee Central: Job Information
Reproducing the Issue
- Go to an employee profile > job history.
- Insert a new record with data change with a new event & event reason; with a change in one of the fields.
- Duplicate records are getting created and only happens with Insert new record & not with Take Action.
Cause
The issue of duplicate records is due to an incorrect configuration of the SET statement of a rule. This leads to unexpected system behavior.
Resolution
Change the rule SET condition as below:
Keywords
duplicate, records, job Information, rule, insert, insert new record, change, event reason , KBA , LOD-SF-EC-JOB , Job Information , LOD-SF-EC , Employee Central , LOD-SF-EC-JOB-RUL , Job Info Business Rules , Problem
Product
Attachments
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