3086785 - Navigation to Claim Processing Documents not working

Symptom

Although the user is fully authorized the navigation from a claim submission to the claim or from the claim to the settlement is not working. The navigation works for certain business roles but is broken for some business roles only.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP CRM WEB UI

Product

SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

Define Navigation Bar Profiles; Define Generic Outbound Plug Mappings; Object Type, Object Action, Target ID.
Navigationsleistenprofil definieren; Generische Outbound-Plug-Zuordnungen definieren; Objekttyp; ObjAktion; Ziel-ID.
Traiter profils barre de navigation; Définir affectations d'Outbound Plug génériques; Type object; Act. Object; ID cible. , KBA , CRM-CLA , Claims Management , Problem

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