3086891 - Hiring for Remote Positions: Leading Practices in SAP SuccessFactors Recruiting

For many types of jobs around the world, both employees and employers have adapted to working from home. Improved communication tools and other technologies have made it easier to get work done from remote locations. Now nearly two-thirds of candidates say that having a choice of work location is
a key consideration in choosing an employer.

In addition to happier workforces, higher retention rates, and reduced office expenses, employers can now attract new employees who live in remote locations, giving you a competitive edge to hire the talent you need now.

Your goal is to make it easy for qualified candidates in any location to find and apply to your remote-based positions.

In this article we are going to present you an use case where we will examine how a remote-based position can be set in Career Site Builder.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Recruiting Marketing (RMK)

Case Study

In this case study we are going to examine how to set a remote position in Career Site Builder as showed in the following picture.

Some Considerations

Hiring for remote positions can be configured in a variety of ways, depending on your needs.

Are you using the Location Foundation Object?

It is a leading practice to use the Location Foundation Object. You have the option of making the Location single-select or multi-select on the requisition.

Some customers prefer to create a separate requisition for each location in which the job can be filled. If only a single location can be selected from the Location object field, Recruiting business rules can be used to default the Location value on the requisition. Other customers take advantage of using the Location object as a multi-select field, so that a job can be filled in more than one location. In this case, the field on the requisition template is set to Multi-Select, as shown below. When the Location object field is set up as multi-select, a business rule cannot be used to default the location on the requisition.
Admin Center > Manage Templates > Recruiting Management > Job Requisition > (select requisition template) > Fields defined. Click to modify.

When the Location object field is mapped to Career Site Builder, job searches and the job map display all locations.

There are 9 jobs in this instance; some can be filled in multiple locations.

A job posting using multi-select displayed on Career Site Builder.

Notes:

• Using the multi-select option for the Location object is only available in the Recruiting module, not in SAP SuccessFactors Platform, Employee Central, or Onboarding.
• On the offer, only a single location can be selected.
• The Location value that is selected on the requisition or offer does not update Position Management data.

How is your organizational hierarchy configured?
It is a leading practice to associate the Location Foundation Object to the Legal Entity. Multiple locations can be associated with a single Legal Entity.

Admin Center > Manage Organization, Pay and Job Structures > Location > (select a location).

Are you using Position Management through Employee Central?
If using Position Management, each job is tied to a specific office location.

Which job boards do you post to?
Job boards handle multiple locations differently, but most require an actual physical location.

Recruiting Posting supports multi-locations using the location object but of course this is also dependent on the job board accepting multiple locations. (see 3023501 Recruiting Posting Multilocation Feature) XML Feeds can be delivered to all locations.

In which countries do you hire? Which compliance/legal guidelines apply?
For example, U.S. jobs are typically tied to the postal code. Please consult with your legal team for guidance. Also see "Inter-country applications" below.

Leading Practices
The following are some leading practices for managing remote hiring. Adjust these guidelines for your unique requirements.

Decide on naming conventions
Before beginning your setup, think about how your candidates are likely to search for your remote positions. Decide upon naming conventions to use for: hiring campaigns including tracking, job titles, the remote jobs category page including metatext to support SEO, header links on your CSB site, etc.

Clearly state in the job title and job description that it's a remote position

For example, "Executive Position — Remote" allows "remote" to be searchable from the Keyword search. In our use case, candidates can also search on "virtual" or "work from home" because those terms are in the job description:

This is a Remote position, also referred to as virtual or work from home.

A search performed on the Career Site Builder site.

Use the Location Foundation Object, and tie remote jobs to an actual location
As mentioned above, using the Location object is a leading practice.
Do not include the remote option as a location, only your actual, physical locations.

In our use case, the customer has one location per city, but there could be multiple locations where the customer hires in a city, such as Denver Warehouse, Denver Retail Downtown, etc. The locations are added from Admin Center > Manage Organization, Pay and Job Structures, as shown above.

Location field on a job requisition.

Remember that tying the job to an actual location is required for many job boards. If the job could be located anywhere in the country, on the requisition you could multi-select all locations. Or, if a specific time zone is desired, select the closest physical location.

Add a field to the requisition with the remote options
The field could be a picklist or an object. Add the field from Admin Center > Manage Templates.
Examples: Onsite Position, Remote Position, Partial Remote Position
Or: Full remote working option, Partial remote working option, Remote working option during the current situation

Onsite or Remote picklist field on a job requisition.

Map the Onsite or Remote field to Career Site Builder

In our use case, the Onsite or Remote field is mapped to Custom Field 1.

Admin Center > Setup Recruiting Marketing Job Field Mapping > (select job requisition template)

Rename the field and relabel search fields in Career Site Builder

For display to candidates, replace all occurrences of "Custom Field 1" with "Onsite or Remote".

Career Site Builder > Tools > Translations > (replace "Customer Field 1" - there are several).

For our use case, also rename "Search by Keyword" to "Search by Keyword / Remote positions" and rename "Show more Options" to "More Search Options".

Add Onsite or Remote as an additional search field
"Picklist Search" gives you access to 18 additional fields that you can add to your site search. The picklist is dynamically populated with data from your open job requisitions.

Show more options for searching on the Career Site Builder site.

Add the Onsite or Remote field to the search results in Career Site Builder
To make the field visible in the search results, add it for Desktop, Tablet, and/or Mobile users.

Career Site Builder > Appearance > Search Results.

Result:

Add the Onsite or Remote field to the job layout

Add the field that was mapped to the job pages.

Result:

Create a category page for remote jobs

Create a category page with a Rule that routes remote jobs to the page.

Career Site Builder > Pages > Category

Result:

Add metatext to the category page

As discussed earlier, think about what candidates are  likely to search on to find your remote positions.

Enter that metatext on the category page for your remote jobs to increase your search engine optimization (SEO).

Career Site Builder > Pages > Category

Add Remote Jobs to the Header

To make it easy for candidates to find remote jobs on your site, add a link where appropriate on the header.

Career Site Builder > Appearance > Styles > Header: Default Brand

Add source tracking before posting your remote positions on the web

Before posting links to your Remote Jobs category page (which is a great landing page for candidates!) or to specific remote positions, create a trackable link using the Source Tracker. This allows you to report in Advanced Analytics on where candidates found your remote jobs. Adding a Campaign name to your tracking links allows you to quickly filter results in your reports. Use a naming convention for your campaign tagging, such as Remote2020. You can make your tagging more specific, such as RemoteEngineering or RemoteSupport, and can even add more than one tag. Use the same campaign tagging for your XML Feeds and Recruiting Posting campaigns. TO remain consistent, keep a list Of campaign names that Recruiters should add to jobs that they post manually.

Let's assume that a recruiter would like to post a link to your Remote Jobs category page on your company's page on Linkedln. On the Source Tracker, enter the URL for the category page, and select "Social Network" for Type and "Linkedln Company Page" for Source. Enter the Campaign Name "Remote2020". The recruiter will post the Campaign URL to Linkedln. Notice the tracking information that was added.

Recruiting > Source Tracker

Report on Your Remote Job Marketing Actitivies

In Advanced Analytics filter on Campaign tag, and review the results for Remote200.

You can continue to drill into Remote2020. A useful report is by Source Engine: Where did candidates find the link to your remote positions?

Inter-country applications
If a candidate who lives in a country different than the country where the job is located applies for a job, presenting the correct country-specific application questions on the job application may be an issue. Remember that on the requisition you select the derived country field for the job location, which controls application overrides.

Fortunately, many countries use the same job application questions, so it doesn't matter if the country field for the job on the requisition is France or Germany, for example, the same application questions are presented to candidates in both countries.

However, compliance laws differ between some neighboring countries, for example, if the job is in the U.S. and the candidate is in Canada. One option is to add an instruction field on the application such as:
"If you are applying outside Of the United States the following questions do not pertain to you. Either do not answer them or select Not Applicable (N/A)."

How your company's organization structure is configured in the system also plays a factor. For example, assume that the Location is tied to the Legal Entity, and the Legal Entity is set to both SAP Canada and SAP USA. If the country field on the requisition is set to the U.S., then the job is not visible to candidates in Canada.

If your jobs can be filled by candidates in a different country than the job, work with your consultant on a solution that meets your needs.

Remote Positions, RMK, AAN, Tracking, Best Practices , KBA , LOD-SF-RMK-CSB , Career Site Builder , LOD-SF-RMK-INT , Int with RCM, Data Mapping, AwLi, Multilocation posting , How To

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