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SAP Knowledge Base Article - PublicSymptom
- Not all Identity Authentication Service (IAS) tenants are visible to choose for the option "Choose an SAP Cloud Platform Identity Authentication Service tenant from the following options:"
Environment
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Go to Admin Center
- Open the Upgrade Center
- Search for upgrade Initiate SuccessFactors SAP Cloud Platform Identity Authentication Service Integration and click Learn More & Upgrade Now;
- Click Upgrade Now;
- Enter your S-User credentials, same as used in the support portal to open incidents for the instance;
- A pop up will appear for you to select the IAS tenant to integrate with;
- Not all IAS tenants are shown
Cause
Cause 1
For "Preview" SuccessFactors instances, in Upgrade Center, only "Non-Productive" IAS tenants will be available for choice. For "Productive" SuccessFactors instances, in Upgrade Center, only "Productive" IAS tenants will be available for choice
Cause 2
For both Preview and Productive SuccessFactors instances, only IAS tenants in the same region will be available for choice (see KBA 3084273 - Warning message during SF-IAS Initial upgrade - IAS is not in the same region as your SAP SuccessFactors tenant)
Cause 3
If the IAS tenant that does not show is already added as an Asserting Party in SSO settings for the BizX system, it will not show up for selection in the Upgrade.
Cause 4
The concerned IAS tenant and the BizX tenant are mapped to different customer ids.
Resolution
If the tenant that you want to upgrade is located in a different region or you don't see the tenant that you want to upgrade, please contact customer support so that they can remove the flag that checks your tenant for the region and type.
Note for SAP SuccessFactors Support: please check internal memo to understand which feature may be enable on Provisioning (after customer consent)
If the IAS tenant in concern has asserting party created in SuccessFactors Provisioning, then that asserting party will need to be removed for the same IAS option to show up in the upgrade. If the upgrade is then run selecting same IAS, it should recreate the asserting party in provisioning.
Note: Removal of an asserting party will have impact if the same asserting party is active and is being used for user login to SuccessFactors. So this should be done at a planned and agreed upon time to minimize user impact
The upgrade will only show IAS tenants that are mapped to the same customer id as the BizX tenant.
See Also
Keywords
missing tenant, IAS URL, initiate ias missing, ias tenant missing, upgrade ias, ias upgrade tenant missing , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem