SAP Knowledge Base Article - Preview

3087091 - Service order item cannot be reconfirmed after its service confirmation is cancelled


In the "Manage Service Orders" app, after the service confirmation is cancelled, the status of the relevant service order item (whose service confirmation has been cancelled) is set to "Completed" in the service order. The status cannot be changed from "Completed" to other statuses anymore. As a result of this, when setting the status of the service order back to "Released" and trying to create service confirmation for this service order item again, no items to be confirmed can be found.





SAP S/4HANA Cloud 2105


Manage Service Orders, Service Order, Service Order Item, Service Confirmation, Cancelled, Reconfirmed, Status, Completed, Released, Standard System Behaviour, New Service Confirmation, New Service Order Item , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.