SAP Knowledge Base Article - Public

3087091 - Service order item cannot be reconfirmed after its service confirmation is cancelled


In the "Manage Service Orders" app, after the service confirmation is cancelled, the status of the relevant service order item (whose service confirmation has been cancelled) is set to "Completed" in the service order. The status cannot be changed from "Completed" to other statuses anymore. As a result of this, when setting the status of the service order back to "Released" and trying to create service confirmation for this service order item again, no items to be confirmed can be found.




This is standard system behaviour for the "Manage Service Orders" app.


In order to be able to create a new service confirmation, please create a new service order item for this service order. Then the service confirmation for this new service order item can be created.


Manage Service Orders, Service Order, Service Order Item, Service Confirmation, Cancelled, Reconfirmed, Status, Completed, Released, Standard System Behaviour, New Service Confirmation, New Service Order Item , KBA , CRM-S4-SRV-SVO , S4CRM: Service Order , Problem


SAP S/4HANA Cloud 2105