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SAP Knowledge Base Article - PublicSymptom
You're setting up an user in Groupware Server Side Integration to integrate SAP Cloud For Customer with Gmail, but when trying to enable the user, the error "ISS-084: Values XXXX for settings GoogleMailboxId are causing a duplication of the identity for some employees" (where XXXX is a set of numbers that may vary) is being triggered.
Environment
SAP Cloud For Customer
Cause
The Google Gmail account is already provisioned and enabled in a different system. You can't have the same Google Gmail account in multiple systems.
Resolution
You must disable and deprovision the user using the same Google Gmail account from all the other tenants so it will be unique to the tenant where you are trying to configure.
Keywords
Gmail; Server Side; Groupware; Google; Error; Message; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
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