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SAP Knowledge Base Article - PreviewSymptom
When checking the logs of the Timeline Section from the Customer Hub, the call that appears at top is the current one and not the latest one when the customer called.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Missing, Wrong Call, Visible , KBA , LOD-CRM-LA , Live Activity , Problem
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