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SAP Knowledge Base Article - PublicSymptom
When checking the logs of the Timeline Section from the Customer Hub, the call that appears at top is the current one and not the latest one when the customer called.
Environment
SAP Cloud for Customer
Cause
The behavior is correct. By default the Timeline Section will show the current call at the top of the section.
Resolution
This is the system expected behavior.
If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.
Keywords
Missing, Wrong Call, Visible , KBA , LOD-CRM-LA , Live Activity , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
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