SAP Knowledge Base Article - Preview

3087306 - Timeline in Customer-Hub Does Not Show the Latest Call at the Top

Symptom

When checking the logs of the Timeline Section from the Customer Hub, the call that appears at top is the current one and not the latest one when the customer called.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Missing, Wrong Call, Visible , KBA , LOD-CRM-LA , Live Activity , Problem

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